US electrical automotive maker Tesla Vice President Jerome Guillen poses on the Paris Auto Present on the final press day on October 3, 2014. The Paris Auto present opens to the general public on Saturday.
Eric Piermont | AFP | Getty Photos
Elon Musk’s electrical automotive firm notified prospects on Friday that Tesla Service Facilities now provide collision repairs, one thing the corporate has been speaking about since 2018.
In a message to prospects entitled “Collision Restore is Right here,” the corporate touted its capacity to repair the whole lot from dents and scratches to “suspension and axle harm” in its personal service facilities as an “different choice to a physique store.”
Providers, together with collision repairs, ought to signify an even bigger income section for Tesla over time as its vehicles age out of guarantee and the corporate delivers extra of them around the globe. Whereas Tesla reported $678 million from a mixed Providers and Different section throughout the fourth quarter of 2020, the corporate doesn’t get away providers income individually. Total, that section grew 17% from $580 million within the year-ago quarter.
Tesla operates 140 service facilities in North America. The corporate is aiming to open extra, together with 46 within the first half of 2021, Tesla President of Automotive Jerome Guillen revealed on Wednesday.
Service has been a sore level for a lot of Tesla prospects in current months, to the purpose the place traders requested executives on the This autumn 2020 earnings name, “What’s Tesla doing to enhance service expertise? Tesla had a status for excellent customer support. Now it is unimaginable to even name a service middle and appointments are scheduled weeks out.”
Guillen answered, “For us greatest service is not any service. So we spent lots of efforts attempting to enhance the standard and the reliability of our vehicles. Within the final two years the frequency of service visits are diminished by one-third, so prospects have to come back much less regularly into service, which is de facto the aim, no service.”
He emphasised that Tesla additionally provides “cell service,” throughout which a Tesla service car and auto mechanic go to a buyer’s automotive to repair it. Cellular visits now signify 40% of all service visits in North America and Tesla desires that quantity to extend to 50% in 2021, in keeping with Guillen.
However not all repairs may be finished on a cell go to. For instance, changing the panoramic glass roof on a Tesla car should be finished in a store.
Guillen additionally mentioned Tesla is pushing all buyer communications about service by means of the Tesla app— which means Tesla Service Facilities now choose to not or just will not take cellphone calls.
“The app is a lot better than the cellphone,” Guillen defined. “It will possibly spot alerts immediately from the automotive and schedule a service appointment. There’s a written file of all communication between the client and the service workforce. You possibly can have footage in there. You possibly can care for your cost with out getting into the bank card and doing all that stuff. You get updates on the service.”
Guillen predicted most different automotive firms will comply with go well with.
This is the total communication to prospects:
Collision Restore is Right here
January 28, 2021
Repair minor dents, scuffs, scratches and extra now at your native Tesla Service Middle instead choice to a physique store. Our optimized restore stream permits a quick and seamless expertise if you want it most.
Collision restore providers might embody: suspension and axle harm, entrance and rear bumpers, hoods, liftgates and aspect mirror caps, together with doorways, wheels and all glass repairs.
To schedule an appointment choose “Collision & Glass Restore” from the Service menu in your Tesla app and monitor your service expertise with step-by-step notifications.